Howdy Y’all! Please read the terms and conditions below with El Camino Shuttle:
Reservations:
Reservations can be made online or by contacting us directly. Once submitted, you will receive a copy of your request by email. Please note, that reservation requests are not confirmed until you receive an additional email from El Camino Shuttle confirming your booking.
Pick-up & Trip Timing:
We will send you a reminder text on the day of pick-up, including your scheduled time and a link to our Google Maps GPS for live tracking (per request). The trip starts when we arrive at your pick-up location and ends once we drop you off at your destination. If booking hourly, any time beyond the agreed duration will incur additional charges at the hourly rate.
Alcohol, Vaping, & Drugs:
Yes, you can drink and vape while in the shuttle! However, all passengers must comply with state and federal laws. Any illegal drugs or substances are strictly prohibited. Violators will be removed from the shuttle without a refund, and all law enforcement agencies have the right to stop the vehicle and conduct searches.
The purchaser is responsible for ensuring that no minors consume alcohol. Any illegal activity will result in immediate termination of the ride with no refund.
Liability:
El Camino Shuttle is not liable for any injuries sustained by passengers, whether due to intoxication, roughhousing, or any other self-inflicted or passenger-related incidents. Additionally, we are not liable for injuries or damage caused by other vehicles. The purchaser is responsible for all guests’ actions and for any damages or vandalism caused to the shuttle.
Cleaning & Damage Fees:
The purchaser agrees to be fully liable for any charges incurred due to damage or extensive cleaning, including:
- $150 for extensive cleanup (e.g., spills).
- $150 for detailing and waxing due to sickness.
- $250 for shampooing and disinfecting the interior due to sickness.
- $300 minimum for each burn hole, rip, or tear to the upholstery, or damage to electronics.
- $175 for each act of vandalism.
Smoking Policy:
No smoking is allowed inside the shuttle, but vaping is permitted.
Deposit & Payment Policy:
All deposits are non-refundable and required to secure your reservation. A valid credit card must be kept on file in case of any incidents. If paying in cash, full payment is due at the start of the trip. The credit card on file will be charged for any additional charges after services are rendered.
If paying by credit card, we will secure authorization for the total amount of the trip prior to service. By signing the agreement, the customer authorizes El Camino Shuttle to charge for any additional charges that may be incurred during the trip.
Cancellation Policy:
You may cancel your reservation 24 hours prior to your scheduled pick-up time. Deposits are non-refundable, but you may reschedule your trip for a later date, with a 3-week advance notice recommended.
For pick-up/drop-off reservations, a 10-minute wait time is included. If the customer fails to show at the designated pick-up location and does not inform the office or driver, the full amount will be charged.
Late Fees & Extensions:
If your event exceeds the agreed time, the renter will be charged the hourly rate for every additional hour. For point-to-point or airport services, a $40 fee will be applied for every 15-minute increment after the grace period.
Delays and Service Disruptions:
El Camino Shuttle is not responsible for delays caused by traffic conditions, mechanical failures, weather, or other situations beyond our control. In the event of unforeseen circumstances, we will make reasonable attempts to secure alternate transportation.
Legal Compliance:
The purchaser is fully responsible for ensuring that all passengers comply with legal requirements during the trip. This includes restrictions on alcohol consumption by minors and the prohibition of illegal substances. El Camino Shuttle reserves the right to terminate the ride if passengers do not follow legal guidelines, and no refund will be provided.
Additional Terms:
- The purchaser agrees to compensate El Camino Shuttle for any damage caused to the shuttle during the trip.
- The purchaser agrees to comply with the chauffeur’s instructions to ensure the safety of all passengers.
- El Camino Shuttle reserves the right to substitute a vehicle based on availability, at no additional cost to the customer.
Thank you for reading our terms and conditions, you hereby acknowledge and agree to the terms and conditions outlined above. Thank you for choosing El Camino Shuttle for your transportation needs!